Reference

shiowla Privacy Policy For Indonesia

shiowla Privacy Policy explains what we collect when you open an account, use the mobile lobby, check DANA or QRIS status, and contact support.

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shiowla shiowla Privacy Policy For Indonesia
CONTACT ROUTES

Get Privacy Policy Help From Us

A clear contact route helps when a privacy question sits beside a login or wallet receipt.

Account support path Use the support route beside your account area when you need to ask about…
Wallet record check For a DANA, OVO, GoPay or QRIS receipt question, attach the transaction reference or…
Access correction request If your name, phone detail or account record needs correction, tell us which field…
DATA PRACTICES

How We Handle Your Account Data

Our privacy work follows the real actions you take: opening an account, signing in, checking a wallet status or asking for help.

Account creation

When you open an account, we collect the details needed to create and protect it, including your phone verification result. We use these details for account access and support matching, not as a reason to request unrelated personal details.

Wallet matching

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us connect a payment receipt with your account. We review the reference and status for the requested transaction, while avoiding unnecessary storage of wallet credentials.

Cookie controls

Cookies can remember a session path and basic device signals needed for account continuity. You can adjust them in your browser settings. If you block essential cookies, login may ask you to verify again or some policy preferences may not remain saved.

Security checks

We use sign-in checks, phone verification and unusual-access signals to reduce the chance of another person entering your account. A request to change private details may require an additional confirmation before we update the record.

Retention choices

We keep account, payment and support records for the period needed to operate the account, investigate security events or meet applicable legal duties. When a record is no longer needed for those purposes, we take steps to remove or de-identify it.

Your requests

You can ask what personal data we hold, request a correction, ask about deletion or question a processing purpose through the account support path. We may confirm your identity first, and the outcome depends on local law and required records.

Privacy Policy Answers For Your Account

These Privacy Policy answers address the searches we hear most often before account access. They cover what is collected, why wallet records appear, how cookies work, how to request a change and what happens when a legal or security duty requires us to keep a record.

The shiowla Privacy Policy covers account details, phone verification, device and cookie records, wallet transaction references, support messages, security checks and retention. It also explains how to request access, correction or deletion, subject to local requirements and the need to preserve certain records.

We collect the account details needed for creation and access, including your phone verification result and information you send through support. When you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we may retain the related transaction reference and status.

DANA and QRIS records help us match a payment receipt with the correct account and check its status. The same approach can apply to OVO, GoPay, bank transfer and virtual account references. We do not need your wallet password to perform that matching.

Yes. Send a correction request through the account support path and identify the field that is inaccurate, such as a phone detail or profile entry. We may verify account ownership before changing it, so another person cannot alter your private record.

Cookies can keep a sign-in session active and remember selected policy preferences on your device. Your browser controls can block or remove them, but essential account functions may then request another sign-in. Cookie handling remains subject to the choices available in your browser.

We keep personal data while it is needed for account operation, payment matching, support handling, security investigation or a legal duty. After that need ends, we take steps to delete or de-identify the record. Some retention periods can depend on local law.

Use the support route connected to your account and state whether you want access to a record, a correction, deletion or an explanation of processing. We may request identity confirmation before responding, and account access depends on local law or where local law permits.

Related Pages

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